The Direct-To-Home (DTH) service is a digital satellite service that provides television
services direct to subscribers anywhere in the country. Since the Signals are directly
from the satellite into your television sets, via our ODU (outdoor unit) that comprises
of LNB / Dish / Co-axial cable & STB (Set Top Box) into your homes, you can
enjoy uninterrupted viewing. This service is particularly valuable in remote and
difficult to reach areas where cable Television and terrestrial television services
are poor or non existent. DTH services also provide the finest of picture and high
quality stereo sound which is considered to be second to none worldwide. Live concerts
and daily television programming are all delivered to your home with the same quality
as any modern movie theatre.
DTH provides digital High quality picture & stereo sound compared to normal
cable television which provides only analog signals & mono sound.
You only pay for what you want to watch unlike cable television where you pay for
all the channels including the ones you don’t watch.
We use highly professional equipment in our transmission center & state of art
STB, to give the best viewing experience.
Advanced Viewing Control Features like the Electronic Program Guide (EPG) which
provides you with the 7 day programme schedule on all channels, Parental Lock which
safeguards your child’s viewing options, and Pay per view – in the comfort of your
own home and watch the latest block busters at your convenient time with just a
touch of a button!!! Another interesting feature is tickers which provides latest
updates on Stock, news, cricket, etc.
Yes, you can get Cinematic experience on a large screen..
Our engineers are trained in both Technical & Soft skills by our highly professional
group of trainers. We give an international experience not just an installation.
You can schedule installation as per your convenience. Schedules may vary depending
on your location / service area.
NO…we do not recommend self-installation. Note that your warranty may be voided
if the hardware is damaged.
The service is activated in around 2 - 4 hours after installation. The Videocon
d2h Customer Support team performs the activation as soon as they receive a completed
Customer Application form. Activation may be even faster provided all requirements
are met. Please feel free to use our toll free numbers 1800
1023 111 / 1800 1806 000 for any queries.
Yes, however, your home will have to be visited and surveyed by the installation
team and our sales team prior to installation of the d2h service. Different buildings
have different solutions. Also, you may have to coordinate with your society to
get permission to install a dish antenna.
The Videocon d2h system has an electronic programme guide (EPG) which provides information
on the current and upcoming programs for all channels, 24 hours a day and updated
at regular intervals.
You may have as many as four (4) TV sets connected to the dish. However, if you
wish to do this, you will have to advise the dealer in advance so you may be given
the dish & special LNB configured for such service. Also, you will have to purchase
additional STBs for your additional televisions.
Yes It is advisable to switch off the STB when not in use. Moreover if you are not
to use the STB for long period, unplug the STB & remove batteries from the remote.
The customer is required to pay his Monthly / yearly service fee in advance for
uninterrupted services & guaranteed access to the channels under his plan.
For the first 3 days after the Videocon d2h subscription expires, the customer will
be able to view his Videocon d2h services. On the 4th day, the services would be
deactivated. Reconnection to the service shall be done after customer settles the
subscription fees.
We accept the following modes of payment online, viz. credit card, debit card, net
banking.
You can recharge your account online using the following modes,
a. Recharge Voucher b. Credit Card / Debit Card c.
Net Banking
You can make purchases using a credit card online. To pay by credit card, we require
the following details - type of credit card, card holder's name, expiration date
and billing address of the credit card. For online purchases, the CVV batch code
on the reverse of the credit card is also required. We ensure that every transaction
you conduct online is in a safe and secure environment. To achieve this, the website
is PCI compliant & protected by Secured Socket Layer (SSL) technology by VeriSign,
the leaders in encryption technology.
You can directly pay through your bank account. www.videocond2h.com does not collect
your banking information. On making a selection, you will be directed to your bank’s
website for purchase. After completing the payment process, you will be redirected
back to
www.videocond2h.com
to view details of your purchase.
The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa
and MasterCard credit cards.This is an extra security measure to ensure that you
have access or physical possession of the credit card itself in order to use the
CVV code..
For Visa/MasterCard: Your CVV is the three–digit code after the last four digits
of your credit card number on the back of the card within the signature field.
For American Express: Your CVV is the four–digit number on the front right–hand
side of the card above the card number.
Once the transaction is successful, you will be diverted back to our website from
the secure payment gateway and will view a confirmation page.
This is a very rare situation, and can occur in case of a network fluctuation at
the backend. In this case, a reverse request for the charge on your credit card
will be sent by us to the bank. Please be assured that if the purchase / recharge
is not complete, your card payment will be reversed.
As per our company policy, we send a reverse request to the bank. Depending on the
card issuing bank, it can sometimes take up to 2-3 weeks for the reversal to take
effect.
Yes. Your payment is secure since all the payment transactions happen on the banking
site. When you are ready to pay, you are directed to the banking site. No credit
card details are stored on our website. Our payment gateways are PCI compliant &
secured by VeriSign.
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