• Self Help

Service Guarantee



Offer not applicable for corporate customers.
Only such complaint shall be entertained which has a valid ticket number.
Complaint timing shall be registered from the time of generation of ticket in the system and the subscriber shall be required to show/reveal the ticket number to the person attending the call.
Services shall be provided within 4 business hours of lodging of compliant by the customer, else minimum one days' subscription amount will be refunded as cashback depending on the hours of delay.
Business hours shall be between 10 am to 7 pm. Cashback amount shall be credited in the d2h account of the customer. Service visit charge shall be applicable and payable by the customer and the same shall not be refunded. Offer available only in 53 cities covering 2373 pin codes.
Offer subject to Service Policy of the Company and shall not be applicable in case the CPE is damaged for reason(s) attributable to customer.
Offer is subject certain exclusions.
Please ask the company representative for the details.
Limited period offer.